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FAQS

Find answers to the most common questions about the NutraStim Laser Hair Comb, low-level laser light therapy and other NutraStim products.

Q: What is the NutraStim Laser Hair Comb?

A: The NutraStim Laser Hair Comb is an FDA-cleared, handheld, cordless and easy to use laser comb intended to promote hair growth. It treats androgenetic alopecia and the promotion of hair growth in both men and women.

Q: What does the NutraStim Laser Hair Comb treat?

A: The NutraStim Laser Hair Comb is indicated to treat androgenetic alopecia and promote hair growth in females who have Ludwig-Savin Scale 1-4, II-1, 11-2 or frontal patterns of hair loss and in males who have Norwood Hamilton Classifications IIa to V. It can treat those of either gender who have Fitzpatrick Skin Types I to IV.

Q: Are the NutraStim Laser Hair Comb treatments safe?

A: NutraStim Laser Hair Comb treatments have been proven safe and effective as an FDA-cleared as an over the counter Class ll Medical Skin Care Device.

Q: How does the NutraStim Laser Hair Comb work?

A: FDA-cleared, the NutraStim Laser Hair Comb is proven to work. Using advanced low-level laser light technology, the comb stimulates hair growth with just three easy sessions per week.

Q: Is the NutraStim Laser Hair Comb waterproof?

A: No, DO NOT use the NutraStim Laser Hair Comb near water, sinks or tubs. Doing so may result in electrical shock.

Q: Will the NutraStim lasers affect my visual safety?

A: NutraStim Laser Hair Comb has been specially designed using low power requirements for maximum attention to visual safety. DO NOT stare at the laser light or its reflection in a mirror. Doing so may irritate your eyes.

Q: Can I use the NutraStim Laser Hair Comb if my hair is wet?

A: The NutraStim Laser Hair Comb should only be used on dry hair.

Q: Can I use the NutraStim Laser Hair Comb with other treatments?

A: NutraStim Laser Hair Comb promotes hair growth on its own, but we do offer a complementary line of products that can be used in conjunction with the NutraStim Laser Hair Comb treatments.

Q: Will I see better results if I use the NutraStim Laser Hair Comb more than three times a week?

A: Using the NutraStim Laser Hair Comb more than three times a week has not been proven to accelerate the benefits.

Q: How often should I use the NutraStim?

A: The NutraStim Laser Hair Comb should be used three times per week for 8 minutes.

Q: Do I need to keep using the NutraStim after I see results?

A: Yes, you’ll want to keep using use the NutraStim Laser Hair Comb for continued growth.

Q: Can people of all ages use NutraStim?

A: NutraStim is most effective in people over the age of 18 with mild to moderate genetic hair loss. Individuals with severe hair loss, where the follicle is no longer able to grow, will not see results from the NutraStim.

Q: Does NutraStim work for men and women?

A: Yes, the NutraStim Laser Hair Comb is FDA cleared to treat hair loss in both men and women.

Q: How long is the warranty for the NutraStim Laser Hair Comb?

A: NutraStim offers a one-year limited warranty.

Q: Do I need to wash my hair before using the NutraStim Laser Hair Comb?

A: We recommend you clean your scalp before treatments to avoid any oily build up or blockage.

Q: How does wavelength affect NutraStim Laser Hair Comb for hair loss treatment?

A: It is important to use laser light within the recommended wavelength for laser hair treatment. 655nm wavelength has the most efficient and effective absorption for hair growth.

Q: When can I expect to start seeing results from the NutraStim Laser Hair Comb?

A: User experience will vary. In general, most people will see results within 14-18 weeks of the 3X per week treatment. NutraStim Laser Hair Comb has been FDA cleared for the treatment of androgenetic hair loss as a safe and effective way to reclaim your hairline. The Low-Level Laser Therapy (LLLT) technology in NutraStim Laser has been shown to simulate hair follicles on the scalp by increasing energy production and by follicle repair.

Q: What is the service life of NutraStim Laser Hair Comb?

A: The NutraStim Laser Hair Comb has a service life of 500 cycles. However, this is subject to the life of the device’s internal battery. Please contact us about extended service plan options.

Q: How do I recharge the battery in my NutraStim Laser Hair Comb?

A: Charge the NutraStim Laser Hair Comb using the charging base. Plug the charging cord into the charging base and place the NutraStim Laser Hair Comb into the charging base. Or you may charge your NutraStim by plugging the charging cord directly into the charging port. Check out the instructional video for more information.

Q: How long will it take for my NutraStim Laser Hair Comb to fully charge?

A: Charge your device for at least 12 hours.

Q: What do I do if my NutraStim Laser Hair Comb device has stopped functioning properly?

A: Please contact our customer service department at 1-844-892-8578. NutraStim offers a limited warranty for the Laser Hair Comb. It is effective immediately and requires the registration of the warranty card, which is included in this package. This warranty is not valid after one year from the date of purchase at an authorized dealer/distributor.

Q: How do I register my NutraStim Laser Hair Comb?

A: To register your NutraStim please call 1-844-892-8578 Monday-Friday between 8:30am-5:00pm EST.

Q: Does the NutraStim Laser Hair Comb come with a money back guarantee?

A: NutraStim Laser Hair Comb comes with a 6-Month Money Back Guarantee. Please call our customer service department at 1-844-892-8578 to receive an RMA prior to shipping your unit back. A 15% restocking fee and one way shipping will apply. Product must be in working (un-damaged) condition.

SUCCESS STORIES

Get the looks, read the stories and hear what our experts have to say about looking good and living well with hair loss.

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THE SCIENCE

Get the inside scoop on the cutting-edge technology that makes the NutraStim Laser Hair Comb so effective.

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Every NutraStim Laser Hair Comb comes with a six-month money back guarantee. If it doesn’t work, send it back for a refund.

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